Do not remove jammed paper at this stage. Europe, Middle East, Africa. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Downloaded files are saved in the specified place in the self-extracting form exe format. Select your operating system and version ,. Replace the cartridge Follow these steps to replace the cartridge.

Uploader: Zolotilar
Date Added: 21 October 2007
File Size: 48.51 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 2335
Price: Free* [*Free Regsitration Required]

Click the Create tab, and then click Labels. Please make a different selection, or visit the product homepage. If the test page does not printcontinue with the next solution.

Choose ‘Refresh’ to update the list. Windows 10 bitWindows 10 bit ,Windows 8.

The product might go through a brief warm-up period. Touching these parts can result in clogs, ink failure, and bad electrical connections. Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place. Make sure phoosmart is enough clearance behind the product for the holder to feed properly.

The Carriage is Stuck for HP Photosmart D Series Printers | HP® Customer Support

If the product is already plugged into a wall outletskip to the next solution. Load plain paper Lift the output tray and the photo tray, and then slide the paper width guide to its outermost position. Even small pieces of paper can cause paper feed issues. The Attention light blinks In this error condition, the following light pattern displays on the product control panel:.


Use a flashlight to thoroughly check the inside of the product. If the product does not turn off, continue to the next solution.

The Carriage is Stuck for HP Photosmart D5100 Series Printers

Remove all loose paper from the main tray and photo tray. If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the phltosmart section at the end of this document. If the carriage is NOT on the right sidepush the carriage to the left side of the product. Asia Pacific and Oceania.

Europe, Middle East, Africa. How do I resolve photosnart issue? Press the Power button to turn off the product, and then disconnect the power cord from the back of the product. Print, copy, USB 2. Load paper and slide the paper width guide inward. Print a self-test report Print a self-test report to make sure that the hardware functions correctly.

If these steps resolved the issueand the test page printsthere is no need to continue troubleshooting. Before you begin, make sure that the cartridges are compatible with your product. Lights, buttons, and icons on the product control panel.


HP Photosmart D5100 Printer series More Support Options

Do not leave a cartridge outside the product for more than 30 minutes. Press and release the Left Arrow button. Slide each cartridge into its slot at a slight upward angle, and then gently push the cartridge until it snaps into place. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers.

If the product is not off, press the Power button to turn it off. Slide the paper width guide inward so that it rests against the edge of the paper. If these steps resolved the issuethere is no need to continue troubleshooting. Europe, Middle East, Africa.